Motel Policies
Booking accommodation
The booking of accommodation is a contract between our two parties.
Aveda Motor Lodge agrees to provide the accommodation and services described and agreed. The
guest undertakes to pay for the accommodation booked and services used unless it has been
cancelled by them in accordance with Aveda Motor Lodge's cancellation policies (see below).
Due to the size of the motel, late cancellations or no shows significantly affect our business,
so if your plans do change for some reasons, Aveda Motor Lodge asks that you let us know as soon
as possible. Failure to advise may incur a charge.
Room rates
All prices are quoted in New Zealand dollars on a per night basis and include Goods and
Services Tax of 15%.
Room rates vary throughout the year from the low season prices in the middle of winter to
the peak season prices in the middle of summer and/or for major event weekends. Aveda Motor
Lodge's secure internet reservation system displays our room rates and availability on
any particular day.
The prices advertised on Aveda Motor Lodge's secure internet reservation system are per
room, for the number of people and the date(s) selected, unless otherwise specified (packages).
Peak periods/major events
In peak periods and for major events a minimum night stay and special cancellation
conditions may apply.
Packages and specials are subject to availability and cannot be used in conjunction with other
special offers. Special conditions may apply.
Group bookings
For group bookings of three or more rooms, a 20% non-refundable deposit is due at the time
of confirming the booking.
The balance is due 30 days out from arrival. Changes can be made one month from arrival.
Child policy
Children 2 years of age and under are free of charge when accompanied by a paying adult and
using a portacot, or sharing the same bed as adults.
In circumstances where additional beds or bedding are required or used, the extra person rate
will apply.
Guests under the age of 18 must be accompanied by a guest of 18 years or over.
It is the parent's, guardian's or team management's responsibility to supervise the
child or children at all times while staying at Aveda Motor Lodge. Aveda Motor Lodge asks that
you consider and respect other guests and its neighbours by keeping noise levels to a minimum.
Portacots and High Chairs
Portacots and High Chairs are available (charges may apply).
To make a reservation you must be 18 years of age or over.
In making a reservation Aveda Motor Lodge requires the guests name, address, contact telephone
(landline and mobile) numbers, and email address.
To confirm the reservation Aveda Motor Lodge requires a valid credit card number and expiry
date. Aveda Motor Lodge reserves the right to charge a credit card at the time the booking is
made or pre-authorise a credit card.
All credit cards will be charged a 2.5% Fee.
Reservations made where the customer does not have a credit card, will be required to pay the
full value of the stay. These unconfirmed reservations will be held for an agreed period pending
receipt of the payment, and will be confirmed once the payment has been received. Should payment
not be received by the agreed time, the reservation will be cancelled.
Reservations made and paid for in cash without the security of a valid credit card, may be
required to pay a reservation bond . This will be refunded once room has been checked at the
time of check out.
Check-in
Aveda Motor Lodge welcomes your arrival from 2.00pm or earlier by prior arrangement.
Upon arrival, each guest will be required to sign an Aveda Motor Lodge Guest Registration form
confirming the details are correct and accepting the terms and conditions therein of his/her
stay.
Reception hours are:
• Monday to Sunday 8.00am to 8.00pm
• Public Holidays Hours to be confrimed at time of booking.
If you are unable to check-in during Reception hours, please telephone Reception on (09) 239
0074 or 0800 283 326 to arrange a late check-in or key collection. Guests who do not contact us
may be charged a late check-in fee of $50.00.
Check-out
Check-out is by 10.00am on the day of departure.
Early check in/late check-out
Subject to availability on the day, Aveda Motor Lodge will endeavour to accommodate both
early check-in and late check-out requests wherever possible. Should you require an early
check-in or late check-out please contact Reception to arrange. There may be a charge
applied.
Aveda Motor Lodge accepts Eftpos and all major credit cards: American Express, MasterCard,
Visa. All Credit card will have a 2.5% fee added.
On checking in we will ask for credit card details. Aveda Motor Lodge reserves the right to
charge or pre-authorise a credit card at check-in.
If you intend to pay by cash, you will be asked for a bond to be paid on arrival, (refundable on
departure).
All accommodation and any other charges not already paid for must be paid in full on the day of
departure (if not already done so), unless prior arrangements have been made with Aveda Motor
Lodge. Overdue/recovery charges will apply if your account is not paid on time.
Refunds
Refunds will only be made to the credit card debited for the original transaction.
Overdue accounts
All accounts are payable on departure, unless prior arrangements have been made with Aveda
Motor Lodge. Aveda Motor Lodge reserves the right to charge overdue/recovery fees on all
accounts not paid by due date.
All amendments to bookings must be made by the person who made the original reservation and be
in writing. Changes may be emailed to stay@avedamotorlodge.co.nz. Aveda Motor Lodge will
acknowledge receipt of the email and the changes requested.
All cancellations must be made by the person who made the original reservation and be in
writing. Cancellations may be emailed to stay@avedamotorlodge.co.nz. Aveda Motor Lodge will
acknowledge receipt of the email and the cancellation request.
Cancellation of individual bookings must be notified no later than 48 hours (2 days) prior to
mid-day on the expected date of arrival.
All cancellations less than 48hours (2 days) prior to mid-day on the expected date of arrival
will be charged for the accommodation booked, unless Aveda Motor Lodge is able to replace the
booking.
In the event of a late cancellation every effort will be made to resell the room and you will
only be responsible for the cost if this is unsuccessful.
Cancellation of Group bookings must be notified no later than 30 days prior to the expected date
of arrival. All cancellations less than 30 days prior to the expected date of arrival will be
charged for the accommodation booked unless we are able to replace the booking.
Bookings made and cancelled will incur a $20.00 administration fee.
No show – fail to arrive
As Aveda Motor Lodge has a contract with you and holds your booking in good faith pending
your arrival, if you fail to arrive for your booking, you will be charged the full cost of
the accommodation booked.
Departure earlier than the reserved date may not result in a refund, unless Aveda Motor Lodge is
able to replace the booking.
In the event of a late cancellation every effort will be made to resell the room and you will
only be responsible for the cost if this is unsuccessful.
Internet usage and copyright
Aveda Motor Lodge provides wi-Fi to enable its customers to access email accounts and to search
for information via the internet. Please contact Reception for charge rates.
Under New Zealand Copyright Law the rights holders (owners) of movies, TV shows, and music can
now send fines of up to $15,000 to Aveda Motor Lodge if their copyrights are infringed. To acces
Aveda Motor Lodge's internet system a unique access code is provided to each person. If
you infringe any rights holders copyright, and Aveda Motor Lodge is fined, those fines will be
passed onto you.
Damage to motel property should be reported immediately. Any extra cleaning, repairs or
replacements required to restore our guest rooms or property to its normal condition will be
charged to the registered guest at replacement cost or market rates, plus a charge for any
resultant loss of income if applicable.
If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of
motel property (including linen), any unhygienic uncleanliness, soiling, excessive mess or odour
in the kitchen, which causes excessive and unwarranted cleaning time by Aveda Motor Lodge staff,
Aveda Motor Lodge reserves the right to charge for the cost of extra cleaning, repairs or
replacements required to restore our guest rooms or property to its normal condition.
Aveda Motor Lodge is a smoke free complex. Smoking and Vaping is not permitted/allowed in any of
Aveda Motor Lodge's rooms. Smoking and Vaping facilities are provided outside. Please smoke
or Vape away from open windows, doors and other guests.
If you do smoke inside our rooms, Aveda Motor Lodge reserves the right to charge such costs and
any resulting loss of income to the registered guest. "Resulting loss of income" could be the
following guests refusing to stay in that booked room. Fine of $200.00 will be charged to Guest.
Guests' visitors are welcome. The registered guest is responsible for the behaviour of all
persons/visitors whilst on the property. Aveda Motor Lodge asks that you consider and respect
other guests and by keeping noise levels to a minimum.
All visitors not booked into the motel are expected to leave the premises quietly before 9.00pm.
Aveda Motor Lodge does not allow large, noisy gatherings or parties in its guest rooms.
Excessive noise, disturbing other guests, may result in you being requested to vacate Aveda
Motor Lodge, without refund.
All deliberate or reckless acts that result in damage to Aveda Motor Lodge property, that
require specialist cleaning or repair will be charged to the registered guest.
With the exception of guide dogs, we do not allow pets in our guest rooms.
Should you experience any difficulties with your accommodation, please contact either Reception
during your stay to register your concern. Every effort will be made to rectify the situation
and make your stay as comfortable and enjoyable as possible.
